Privacy Policy

At Amerck Care & Online OPD (“Company,” “we,” “our,” “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our telemedicine platform (“Platform”). By using the Platform, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following types of personal data when you use the Platform:

  • Personal Identification Data: Name, age, gender, contact details, and identification numbers.
  • Health Data: Medical history, symptoms, prescriptions, reports, consultation notes, and other sensitive health information you share with doctors.
  • Account Data: Login credentials, communication preferences, and payment details (processed via secure third-party gateways).
  • Technical Data: Device information, IP address, and browsing behavior for security and analytics purposes.

2. How We Use Your Information

We process your personal data for the following purposes:

  • To create and manage your account.
  • To connect you with licensed healthcare professionals.
  • To facilitate secure consultations, prescriptions, and follow-ups.
  • To process payments for services.
  • To improve the functionality, security, and performance of the Platform.
  • To comply with legal, regulatory, or professional obligations.

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share data with:

  • Healthcare Providers: Doctors you consult with will have access to your medical information as necessary for care.
  • Service Providers: Secure third-party vendors for payment processing, cloud hosting, or technical support.
  • Legal Authorities: When required by law, regulation, or court order.

4. Data Retention

We retain personal and health data for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Medical records may be retained for a minimum duration required by applicable healthcare regulations in Sri Lanka.

5. Data Security

We implement industry-standard technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no online system can guarantee absolute security. Users are responsible for keeping their devices and login credentials secure.

6. Your Rights

You may have the right to:

  • Access and request a copy of your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, subject to legal obligations.
  • Withdraw consent where processing is based on your consent.
  • Object to processing for non-essential purposes (e.g., marketing).

7. International Users

While our servers and operations are primarily based in Sri Lanka, your data may be processed in other jurisdictions by service providers. We take reasonable steps to ensure that international transfers comply with applicable data protection laws.

8. Children’s Privacy

Users under 18 may only access the Platform under the supervision of a parent or legal guardian. We do not knowingly collect data from children without appropriate consent.

9. Updates to this Policy

We may update this Privacy Policy from time to time. The latest version will be posted on the Platform, and continued use constitutes acceptance of the revised Policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]